Booking and Cancellation Policy

Please take a quick look at our booking and cancellation guidelines to ensure a trouble-free experience for you! By scheduling an appointment with us, you confirm that you've reviewed and agree with our booking and cancellation policy, including all the terms and conditions mentioned in this page.


Virtual or in-person consultations are not required if there's no previous permanent makeup in the treated area, but you're welcome to book one if you wish. If you've undergone any procedures before, a consultation is necessary.

We'll deduct the deposit from your final bill if you make a permanent makeup appointment after a virtual consultation. If not, the deposit will be considered utilized. Please note that the fee for in-person consultations is non-refundable and cannot be applied toward the final payment.

Virtual consultations last 15 minutes, while in-person consultations are 30 minutes. Both need to be scheduled at least 7 days before your procedure and cannot be booked on the day of the procedure.

Refund and Cancellation

All services performed and done by Roberta and our professionals are final and non-refundable, without exceptions.

We understand that sometimes circumstances may require you to change your plans. If you need to cancel your appointment, please notify us at least 48 hours in advance, either by phone call or text. This policy helps us protect the time of our artists and clients, ensuring we continue to deliver exceptional service.

Cancellations without 48-hour notice will incur a cancellation fee of $250 for permanent makeup and medical tattoo appointments. If you cancel within 48 hours of your appointment, your deposit will not be refunded.

Appointments scheduled within the next 48 hours cannot be canceled. Please note that both virtual and in-person consultations are non-refundable.


If you need to reschedule your appointment, we ask for at least 48 hours' advance notice. Rescheduling within the 48-hour window will result in losing your deposit, and you'll need to place a new deposit to book another appointment. Please note that you're allowed a single reschedule.

Any further changes will require new, non-refundable deposits. Appointments within the next 48 hours are final and cannot be rescheduled.


Missed appointments, also known as "no-shows," will result in a $250 charge for permanent makeup and medical tattoo services. A new deposit will be required to book another appointment.

Please be aware that these fees are non-refundable and cannot be used for future services. Additionally, please remember that both virtual and in-person consultation fees are non-refundable.

Late Arrival

We recognize that life is busy, and both parties can have unexpected delays. If you might be late, please inform us in advance. We provide a 15-minute window of flexibility beyond your scheduled appointment time.

Arriving more than 15 minutes late will require rescheduling to ensure we can fully accommodate your service. Please note that arriving over 15 minutes late will be treated as a no-show, and a fee of $250 will be applied for permanent makeup and medical tattoo appointments.

Deposit and Hold Card

To finalize your booking, please add a payment card. This card will only be charged if we violate our cancellation, no-show, or rescheduling policies.

We appreciate your understanding of how missed or unexpectedly canceled appointments affect our business and other clients' opportunities for service. To benefit and respect all our clients and service providers, booking appointments are subject to the following terms:

When you book an appointment, we'll ask for a $250 deposit. The deposit is deducted from your final treatment cost and helps us ensure that our schedule benefits all clients. Although this deposit is non-refundable, it signifies your commitment to your appointment.

We understand that plans can change, so if you need to reschedule, contact us via email or phone up to 48 hours before your appointment. Without a cancellation or rescheduling notice, or if you do not show up, it will be considered a "NO SHOW," the deposit will be utilized as a fee for missed appointments for permanent makeup and medical tattoo services.

We cannot offer a refund if you cancel more than 48 hours before your scheduled appointment. However, we can convert your deposit into a gift card on your account, which you can use for any service within the next 6 months.

Payment Method

We accept most credit and debit cards and cash. Please note that we do not accept checks.

Buy Now, Pay Later

Choose our "Buy Now, Pay Later" option with Afterpay, a flexible payment solution that lets you enjoy our services immediately. With Afterpay, there's no need to wait or save up. Get our services now and pay in 4 easy installments.

It's simple, interest-free, and you won't face extra charges if you pay on time. Get what you need today without the financial stress.